Export Customer Service Administrator
Export Customer Service Administrator
Inspire Resourcing are currently recruiting for an Export Customer Service Administrator on a FTC, with a view to going permanent. This is a fantastic opportunity for an experienced Export administrator or a Customer Service Administrator, who are looking to join a well established business. Main Duties:- Answers phones in professional, courteous manner and supplies customers with general information concerning company products, availability of requested product, pricing, expected ship date and product shipment tracking.
- Efficiently input customer orders into the company order entry system and advise customer immediately if product cannot be shipped as requested due to unavailability of product, credit hold, etc.
- Perform detailed contract review of purchase orders.
- Handling of quotation requests in a timely manner.
- First point of contact for customer complaints/issues.
- Support and lead corrective & preventative actions.
- Participate on telemarketing campaigns if required to do so and help identify customers critical to quality requirements.
- Participates in the continuous improvement process by identifying repetitive problems to the Lead CSR and recommending solutions.
- Comply with import / export regulations as required.
- Negotiate with freight forward companies for collection and exportation of shipments in a consistent and timely period.
- Perform clerical duties (e.g. product certifications, update of data base, maintenance of records, word processing of forms and letters, filing, mail distribution, switchboard, etc.)
- Interaction with finance reporting / procedures relating to CSR role requirements.
- All other responsibilities as assigned.
- Have Knowledge and understating of export compliance requirements.
- Have a strong administration background