IT Support Technician

IT Support Technician

Inspire Resourcing are exclusively working with a client in the Derbyshire region, who are recruiting for an IT Support Technician. This is a fantastic role to support users within the business.

Based predominantly in Derbyshire, you will be required to work across all sites and potentially attend to resolve technical issues.

Main Responsibilities:

To work as part of the IT Team to provide first and second line technical support and solutions to all users IT systems, computers, telephone networks and applications.

· Escalating in a timely manner to other members of the team as required.

· To work within a team to deliver an effective IT support function

· Predominantly working with the frontline support team, but to assist the Head of IT, Operations Manager and IT Project Manager as required.

· Ensure the effective use of all systems providing support to ensure systems are reliable.

· Respond to system queries in relation to all systems across the group.

· Ensure the effective use of the IT Helpdesk software to give a clear and precise log of events.

· Ensuring SLAs are met and take responsibility for own work and tickets and priorities.

· Be part of the IT rota and on call support team

· Be part of a lively and close team and be always a team player.

· To manage the safe, organised and tidy storage of equipment, consumables, desk, office area and all areas of IT.

· To ensure all work is carried out in a safe, effective and efficient manner.

· To ensure all systems have excellent uptime.

· Contribute to the development of documentation in respect of operational IT procedures and IT policies, network and system logs and documentation and take responsibility to update as appropriate.

· Attend meetings and training as required.

· Assist with the management and support for the day-to-day use of external IT contractors, suppliers and support companies.

· To log and work with support companies to ensure systems are available to users.

· To work with the team on the vision of Excellence

· To develop a strong fault finding and resolution output on a complex network.

· To work with the IT team to ensure networks are maintained at a high level of security.

· Reporting immediately any illegal activity to the Head of Group IT.

· Carrying out IT Housekeeping tasks

· To ensure a safe environment for yourself and others and comply with H&S laws.