Client Support Coordinator

Posted 2 months ago

Client Support Coordinator

Inspire Resourcing are working closely with our client based in Chesterfield to recruit a client support coordinator.

This is a fantastic opportunity for an individual with previous customer service / administration experience, looking to join an established and successful business.

Main duties:

·Develop and maintain an in-depth job knowledge across projects 

·Facilitate effective and accurate programme material design and development, working to gain the appropriate approvals.

·Providing dedicated operational and survey process advice and support to new and existing clients via telephone and email

·Collating client requirements, updating key documentation ensuring accurate information is recorded and updated and disseminating key information to other departments

·Proactive monitoring of client held stock levels, including planning and organising stock refresh activity to ensure clients have sufficient stock to maintain administration of programmes

·Managing collection and delivery activity to specified timetable, liaising with clients/courier to book collections, track and receipt consignments and liaise with clients/courier to quickly resolve issues and deal with anomalies or non-conformances

·Assisting with the delivery of client communication bulletins including producing monthly and quarterly participation rate and non-conformance bulletins

·Assisting with the handling of Royal Mail ‘return to sender’ returns, cancelled operations and opt out requests.

·Maintain clear progress communications within the team, preparing updates and reporting as required

·Working with the Head of Operations to oversee daily business operations and assisting with daily administrative tasks as required

To apply you will ideally:

  • Be IT Literate
  • Have previous administration / Customer Service experience
  • £17000

Job Features

Job CategoryOffice

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