Temporary
Sheffield
Posted 1 month ago

Customer Service Advisor

Inspire Resourcing are currently recruiting for a Customer Service Advisor for our market leading client in Sheffield.

Reporting to the Team Leader, an exciting opportunity has arisen for a Customer Service Advisor to join the Contact Centre on a full time, temporary basis. There is a requirement for the successful candidate to have a flexible approach to working hours to meet the seasonal demands of our customer base. It is anticipated there will be a requirement to work every other Saturday morning.

Duties of the Customer Service Advisor:

  • Answer inbound telephone calls from customers regarding ordering of products.
  • Identify potential sales opportunities from inbound calls, to either up-sell (increase volume of the order) or cross-sell (sell other related products).
  • Deliver quality service whilst maintaining performance against expected targets.
  • Make outbound calls to existing and lapsed customers to promote offers and gain sales in line with promotional offers and campaigns where required.

The successful candidate will have:

  • A proactive, assertive and persistent attitude with drive and commitment to achieve results.
  • An ability to work under pressure to challenging targets and timescales
  • Excellent telephone skills.
  • Excellent communication skills, both verbally and in writing to internal and external customers.
  • Good computer literacy skills, demonstrating proficiency with Microsoft Word, Outlook and Excel.
  • The ability to work at pace to demanding timescales, whilst ensuring a high degree of accuracy.
  • The ability to work well within a team environment, and work effectively on own initiative.
  • A professional approach with the integrity to represent the company and protect the brand image.
  • Strong influencing skills and the ability to be able to manage difficult calls and deal with customer complaints effectively.
  • Proven experience within a customer service environment.

Job Types: Full-time, Part-time, Temporary

Salary: £19,200.00 per year  

Job Features

Job Category

Office

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