Posted 4 months ago

Export Customer Service Administrator

Inspire Resourcing are currently recruiting for an Export Customer Service Administrator on a FTC, with a view to going permanent. 

This is a fantastic opportunity for an experienced Export administrator or a Customer Service Administrator, who are looking to join a well established business.

Main Duties:

  • Answers phones in professional, courteous manner and supplies customers with general information concerning company products, availability of requested product, pricing, expected ship date and product shipment tracking.
  • Efficiently input customer orders into the company order entry system and advise customer immediately if product cannot be shipped as requested due to unavailability of product, credit hold, etc. 
  • Perform detailed contract review of purchase orders.
  • Handling of quotation requests in a timely manner.  
  • First point of contact for customer complaints/issues.  
  • Support and lead corrective & preventative actions.  
  • Participate on telemarketing campaigns if required to do so and help identify customers critical to quality requirements.
  • Participates in the continuous improvement process by identifying repetitive problems to the Lead CSR and recommending solutions.
  • Comply with import / export regulations as required.
  • Negotiate with freight forward companies for collection and exportation of shipments in a consistent and timely period.  
  • Perform clerical duties (e.g. product certifications, update of data base, maintenance of records, word processing of forms and letters, filing, mail distribution, switchboard, etc.)
  • Interaction with finance reporting / procedures relating to CSR role requirements.  
  • All other responsibilities as assigned. 

To apply you will ideally:

  • Have Knowledge and understating of export compliance requirements.
  • Have a strong administration background 


£20- £25k 

Inspire Resourcing also recruit for a variety of other roles such as Finance, IT, Sales, Marketing, Purchasing, Production and Engineering. 

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