Posted 2 weeks ago

Export Customer Service Representative

Inspire Resourcing are currently recruiting an Export Customer Service Representative for our well established client based in Chesterfield.

This is a fantastic opportunity for an experienced Export administrator or an individual with transferable skills in a similar role.

Main Duties:

  • Answers phones in professional, courteous manner and supplies customers with general information concerning company products, availability of requested product, pricing, expected ship date and product shipment tracking.
  • Efficiently input customer orders into the company order entry system and advise customer immediately if product cannot be shipped as requested due to unavailability of product, credit hold, etc.
  • Perform detailed contract review of purchase orders.
  • Handling of quotation requests in a timely manner.
  • First point of contact for customer complaints/issues.
  • Support and lead corrective & preventative actions.
  • Participate on telemarketing campaigns if required to do so and help identify customers critical to quality requirements.
  • Participates in the continuous improvement process by identifying repetitive problems to the Lead CSR and recommending solutions.
  • Comply with import / export regulations as required.
  • Negotiate with freight forward companies for collection and exportation of shipments in a consistent and timely period.
  • Perform clerical duties (e.g. product certifications, update of data base, maintenance of records, word processing of forms and letters, filing, mail distribution, switchboard, etc.)
  • Interaction with finance reporting / procedures relating to CSR role requirements.
  • All other responsibilities as assigned.
  • To apply you will ideally:

    • Have Knowledge and understating of export compliance requirements.
    • Have a strong administration background
    • Inspire Resourcing also recruit for a variety of other roles such as Sales, Marketing, Supply Chain, Finance, IT, Production and Engineering.

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