Posted 4 weeks ago

IT Support Technician

Inspire Resourcing are recruiting for an IT Support Technician to work for our well established client at their head office in Rotherham.

This is an excellent opportunity for those with experience as an IT Support Technician, delivering 1st line support for the business and offering a positive and professional experience to end users. As the IT Support Technician, you will provide effective IT support across all aspects of the business and this a great opportunity to further your career within the IT sector.

Duties and responsibilities of the position will include:

  • 1st Line Support to investigate technical issues face to face, via phone or e-mail
  • Escalation of issues to 2nd line support where required
  • Diagnosis and resolution of technical issues
  • Setup and installation of new equipment
  • Ensuring best security practices are applied to end user devices and providing helpful advice on this to end users where required
  • Ensuring all registers for equipment, software and users are maintained
  • Creating purchase requisitions
  • Troubleshooting software issues
  • Logging, Managing and Resolving support tickets as they are logged on our ITSM
  • To apply, you will have:

    • Experience working as part of a team, preferable on a helpdesk (Essential)
    • Knowledge and Experience using and troubleshooting Microsoft Operating Systems and Office Applications (Essential)
    • Driven and capable individual with a high work ethic and attention to detail (Essential)
    • Excellent problem solving skills (Essential)
    • Disciplined and well organized (Essential)
    • Experience working as an IT Helpdesk Support Engineer
    • Proven track record of meeting company SLA
    • Career aspiration in IT
    • An understanding Network connectivity
    • Location: Rotherham

      Salary: £competitive

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