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Posted 5 months ago
Inspire Resourcing are currently recruiting a Sales Administrator for our client based in Pinxton.This is a fantastic opportunity for individuals with previous experience in a similar role, looking to join a friendly and stable team.Main duties:
First point of contact for customers within the office, answering the phone and monitoring the email inboxes.
Processing customer orders and performing all tasks surrounding these (Stock checks/liaising with planning/confirming additional details).
Assisting customers with enquiries/complaints, using product and process knowledge to progress to resolution.
To have a basic understanding of the products and their basic applications.
Computer proficiency should be to a level where all aspects of the role can be completed.
Being commercially aware of sales opportunities when in conversation to extract enough detail to present to a colleague in the sales team as a sales lead.
To be prepared to make decisions in order to assist customers in fulfilling their needs but keeping in mind the company policy on ‘Total Quality Management’, always using correct manual procedures or corrective actions.
They should look to answer all incoming phone calls within 3 rings of the phone.
To act with professionalism always and demonstrate the ability to work with minimum supervision and to deputise for the Sales Office Manager.
To always provide outstanding customer service.
To assist with implementing new products within a customer’s buying portfolio.
To log all incoming project enquiries on our SDM system, ensuring all details are accurate and all parts of the process are completed.