Senior Client Support Coordinator

Posted 2 months ago

Senior Client Support Coordinator

Inspire Resourcing are currently recruiting a Senior Client Support Coordinator for our client based in Chesterfield.

This is a fantastic opportunity for an individual with previous account management / Customer Service experience, looking to join a well established company.

Main duties:

  • Develop and maintain an in-depth job knowledge across projects
  • Facilitate effective and accurate programme material design and development, working to gain the appropriate approvals.
  • Liaising with approved suppliers to organise material orders, coordinate stock fulfilment schedules and managing shortfall or quality control issues
  • Delivering operational process client training via telephone and video conferencing ensuring this is refreshed where necessary
  • Providing dedicated operational and process advice and support to new and existing clients via telephone and email
  • Collating client requirements, updating key documentation ensuring accurate information is recorded and updated and disseminating key information to other departments
  • Managing collection and delivery activity to specified timetable, liaising with clients/courier to book collections, track and receipt consignments and liaise with clients/courier to quickly resolve issues and deal with anomalies or non-conformances
  • Assisting with the delivery of client communication bulletins including producing monthly and quarterly participation rate and non-conformance bulletins
  • Assisting with the handling of Royal Mail ‘return to sender’ returns, cancelled operations and opt out requests.
  • Maintain clear progress communications within the team, preparing updates and reporting as required
  • Deputising for the Head of Operations when required, supervising workflow and escalating any issues arising to other members of the management team
  • Assisting with the maintenance and compliance of ISO 9001/14001 certification
  • Working with the Head of Operations to oversee daily business operations and assisting with daily administrative tasks as required
To apply you will ideally:

  • Have previous Account Management / Customer Service experience

Job Features

Job CategoryOffice

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